Shipping and FAQ's
We offer $7 flat rate shipping.
For HI and AK, and anyone else wanting it, Priority shipping is an option and costs $10.00 (small box) to $20.00 (medium box) depending on the box size needed. Priority mail is a great option if you would like your package insured as it includes insurance up to $50. If you would like to purchase additional insurance, please contact us.
We ship First Class Parcel through USPS with tracking. All orders will ship within 1-3 business days from the date of payment. If you would like to request another shipping option, please reach out to us before you place your order.
Once your order has been processed and shipped, you will receive a shipping confirmation to your provided e-mail address. This e-mail will include the package tracking information. You can track your packages at www.usps.com.
Purchases over $300 must be shipped to the billing address. If you place an order in which the amount is over $300 and your billing & shipping address do not match, you will be contacted to resolve the issue before we ship your purchase.
You can shop online and pick up your order from the store if you would like…just choose local pickup as the shipping method or drop us a line letting us know. Please note that our business hours are Monday through Saturday 10am – 5pm and Sunday 12pm-5pm.
Here are some FAQ's:
Where is Pixie located?
We are located in Boerne, TX. Once your order is processed and shipped, you will receive it in 2-5 days (excluding Sundays and USPS Holidays.)
How long will it take for my order to be shipped?
Due to high demand, all orders are prepped, packaged and shipped out within 1-3 business days (many times sooner!) after payment confirmation, with the exception of all national holidays. Regardless of the shipping option, we DO NOT ship out on Saturdays or Sundays.
I selected priority shipping... When can I expect my order?
If you paid for priority shipping, your order will be shipped within 2 business days or 48 hours. Once it ships out it will be in your mailbox in 2-3 days. As with all our orders, you will receive a tracking number once it ships out.
Do you ship to Canada?
Right now we only ship to addresses in the US.
What happens if I accidentally put the wrong address and my package is returned to you?
You must double check your shipping address to make sure it is absolutely correct. If your address is wrong the post office will attempt to deliver your package to the incorrect address you provided, and it will then get sent back to us (this alone is a 2 weeks plus process). Once we receive your order back we will process is like a return. We will issue you a gift card in the amount of your purchase (minus the cost of shipping) and we will then restock your items in our inventory. You may then repurchase your items (we would recommend doing that ASAP because there is a chance your items could be sold to somebody else.) You will need to pay shipping again. Please note we are not responsible for incorrect addresses so please make sure your address is correct at checkout!
What do I do if I haven't received my package?
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
We are not responsible for lost/stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake.
Claims cannot be filed for first class packages. Insurance is unavailable for first class shipping.
If you chose Priority mail as your shipping options, feel free to file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.html. Please allow 7-15 days from the 'delivered' date (provided by usps.com) before creating an insurance claim. Due to USPS policy, you must wait 7-15 days before you can file a claim for your lost/stolen package. Read below for time limits regarding filing insurance claims:
Insured Mail (only on Priority Mail): file from 15 to 60 days
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
Please make sure you are shipping to a secure location as we are not responsible for stolen packages. We are also not responsible for orders that appear to have been tampered with.
Courier Phone Numbers:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
If you have a question or concern about an order you have already received, please email us at firstname.lastname@example.org.